Cancellation & Refund Policy

Clear terms regarding digital service purchases, room credits, and billing policies for BeClose web and mobile apps.

Digital Services Nature

All room passes and quotas are digital services delivered electronically and provisioned immediately upon transaction confirmation.

Due to immediate electronic provisioning, completed digital purchases are final and non-refundable.

Refunds are granted for duplicate billing or technical failure where payments succeeded but credits were not provisioned within 24 hours.

Contact [email protected] within 7 calendar days with your transaction ID and registered email.

Approved refunds are credited to your original payment method within 5 to 7 business days.